Dec 6, 13:11 EST
Resolved - The issue causing some approved transactions to be incorrectly reported with a declined status has been resolved. If you experienced a declined authorization due to a "Failed AVS Check" within the past month, we recommend reattempting the transaction.
We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience as we worked to resolve it. If you have any further questions or need assistance, please contact our Customer Care team.
Dec 5, 14:25 EST
Monitoring - We have implemented a fix to address the issue where some approved transactions were incorrectly reported with a declined status. Our teams are actively monitoring the system to confirm the system is performing as expected.
We appreciate your patience and will provide a final update once we verify that the issue is fully resolved.
Dec 4, 16:54 EST
Identified - We have identified the cause of an issue where some approved transactions are being incorrectly reported with a declined status. Our team is working on implementing a resolution to address this issue.
Thank you for your patience as we work on a resolution. We will provide further updates as they become available.
Dec 4, 14:07 EST
Investigating - We are currently investigating an issue where some approved transactions are being incorrectly reported with a declined status. Our team is actively working to identify the cause and implement a resolution.
We apologize for any inconvenience this may cause and will provide updates as we make progress.