Scheduled Maintenance for Payment Gateway (Production)
THIS IS A SCHEDULED EVENT Mar 17, 21:15 - 23:15 EDTFeb 29, 16:28 ESTScheduled - Our Engineering Team will be conducting scheduled maintenance to Payment Gateway on Sunday March 17 between 9:15pm and...
View ArticleScheduled Maintenance for Payment Gateway
May 7, 10:00 EDTCompleted - The scheduled maintenance has been completed.May 7, 09:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 3, 15:45...
View ArticleScheduled Maintenance for C-AR SFTP Service (sftp.versapay.com)
May 12, 22:00 EDTCompleted - The scheduled maintenance has been completed.May 12, 21:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 8,...
View ArticleCertificate update for go.solupay.com
Jul 2, 22:06 EDTCompleted - The scheduled maintenance has been completed.Jul 2, 22:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 2, 14:59...
View ArticleTPro3 Payment Gateway Disaster Recovery Test
Sep 23, 04:01 EDTCompleted - The scheduled maintenance has been completed.Sep 23, 00:01 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 18,...
View ArticleTransaction Reporting Discrepancy
Dec 5, 17:56 ESTMonitoring - We have deployed a fix to address the issue where certain transactions were reported with inconsistent statuses. Our team is actively monitoring the system to confirm the...
View ArticleTransaction Status Reporting Issue
Dec 6, 13:11 ESTResolved - The issue causing some approved transactions to be incorrectly reported with a declined status has been resolved. If you experienced a declined authorization due to a "Failed...
View ArticleIncident: Sage Intacct Clients Unable to Post Journal Entries
Dec 13, 09:43 ESTResolved - This incident has been resolved.Dec 11, 14:42 ESTIdentified - An issue has been identified where Sage Intacct clients are unable to post Journal Entries. A fix is in...
View ArticleCollaborative AR Performance Delays
Dec 19, 16:30 ESTMonitoring - We have identified the cause of the performance issues impacting Collaborative AR and have implemented a fix. Payments are processing as expected, and no payment data has...
View ArticleScheduled Maintenance for Payment Gateway (UAT only, not production)
Mar 10, 23:15 EDTCompleted - The scheduled maintenance has been completed.Mar 10, 21:15 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 29,...
View ArticleVersapay Payment Gateway Processing Issue
Dec 29, 12:40 ESTResolved - This incident has been resolved.Dec 29, 11:39 ESTInvestigating - We are aware of payments being slow or failing. Our payment gateway provider FIS is aware of the issue and...
View ArticleResolved: Payment Processing Delays
Jan 9, 11:35 ESTResolved - We are aware of a recent issue affecting payment processing for some clients due to an outage with one of our payment partners, Fiserv. The issue has been resolved, and...
View ArticleNotice: TD EFT Payment Rail Sunset Effective January 15, 2025
Jan 21, 12:25 ESTMonitoring - Versapay and TD Bank have agreed to end their relationship due to the TD EFT sunset, effective January 15, 2025. As a result, suppliers will no longer be able to process...
View ArticleNetSuite Connector Issues
Feb 7, 17:03 ESTResolved - The issue affecting the Versapay Connector for NetSuite has been fully resolved. Data synchronization between our platform and NetSuite is now functioning as expected.We...
View ArticleScheduled Maintenance for Customer Portal 2.0, and Intacct ribbon
Feb 23, 22:39 ESTCompleted - The scheduled maintenance has been completed.Feb 23, 22:00 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 20,...
View ArticleSage Intacct Payment Page Issues
Feb 24, 16:01 ESTResolved - This incident has been resolved.Feb 24, 15:12 ESTIdentified - The issue has been identified and a fix is being implemented.Feb 24, 13:56 ESTInvestigating - We are currently...
View ArticleInvestigating an Issue with ERP Connector for Sage Intacct
Mar 28, 16:14 EDTInvestigating - We’re experiencing an issue with ERP Connector for Sage Intacct. We'll provide an update as soon as more information becomes available.
View ArticleInvestigating an issue with images not loading in PDF Invoices created by...
Apr 4, 08:46 EDTMonitoring - A fix has been implemented and detailed instructions were sent to NetSuite administrators. If you need further assistance, please contact Versapay support.Apr 3, 14:09...
View ArticleInvestigating ACH Payment Failures with Collaborative AR and Payment Gateway
Apr 25, 17:28 EDTResolved - We have not observed any recurrence of the issue and have identified any affected clients and are working directly with them on further action required as necessary.Apr 25,...
View ArticleScheduled Maintenance for Collaborative AR
Apr 26, 22:00 EDTCompleted - The scheduled maintenance has been completed.Apr 26, 20:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 24,...
View ArticleInvestigating mobile image upload Issue with Cash Application
Jun 3, 11:52 EDTResolved - The issue has been resolved.Jun 3, 10:41 EDTUpdate - An Update: this only impacts mobile image uploadJun 3, 10:35 EDTIdentified - We’re experiencing an issue with Check...
View ArticleGoogle Cloud Service Disruption
Jun 12, 15:14 EDTMonitoring - We are currently monitoring a widespread disruption affecting multiple Google services. Reports began around 2:00 PM PT, with users experiencing complete service outages...
View ArticleInvestigating Intermittent Problem with PDF & Image Loading on Cash Application
Jun 13, 16:41 EDTResolved - Around 15:30 ET, the problem was resolved. We apologize for any inconvenience this caused. Though the original issue was resolved not too long after we sent out the original...
View ArticleIncreasing cache time for file shares in Cash Application
Jun 18, 00:00 EDTCompleted - The scheduled maintenance has been completed.Jun 17, 21:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 17,...
View ArticleTPRO3 Gateway Service Disruption
Jun 18, 14:42 EDTResolved - This incident has been resolved.Jun 18, 13:28 EDTMonitoring - The issue affecting the TPRO3 Gateway has been resolved, and card-present transactions are now processing...
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