Dec 19, 16:30 EST
Monitoring - We have identified the cause of the performance issues impacting Collaborative AR and have implemented a fix. Payments are processing as expected, and no payment data has been lost.
While functionality is improving, we are closely monitoring the situation to ensure all systems are fully stabilized.
Thank you for your patience as we work to confirm this issue is fully resolved. Updates will be provided as needed.
Dec 19, 14:26 EST
Investigating - We are currently investigating performance issues impacting Collaborative AR. Payments are processing as expected and are not affected; however, some features may experience delays or limited functionality.
Our teams are actively working to identify and resolve the issue. We want to reassure you that financial transactions are proceeding normally, and no payment data has been lost. Updates will be provided as more information becomes available.
Thank you for your patience as we work to resolve this.