Scheduled Maintenance for NetSuite Hosted Payment Pages
Sep 7, 01:00 EDTCompleted - The scheduled maintenance has been completed.Sep 6, 23:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 23, 17:54...
View ArticleCollaborative AR Infrastructure Upgrade
Sep 19, 22:01 EDTCompleted - The scheduled maintenance has been completed.Sep 19, 20:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 19,...
View ArticleCollaborative AR – Delayed/Mismatched Search Results
Sep 29, 17:50 EDTResolved - The Delayed/Mismatched Search Results issue has been resolved. We apologize for any inconvenience this has caused. If you have any questions, please contact us at...
View ArticlePayPort Transactions Delayed
Oct 5, 11:26 EDTResolved - Thank you for your patience. Our Team has confirmed that this issue has been resolved. If you have any questions, please contact our Customer Care Team by emailing...
View ArticleTPro3 Intermittent Connection
Nov 7, 09:15 ESTResolved - The TPro3 Payment Gateway Intermittent Connection issue has been resolved. Users will no longer experience intermittent connection issues and/or timeout issues. We apologize...
View ArticleConnectivity Issues with Sage Intacct
Nov 14, 15:58 ESTResolved - The Sage Intacct incident is now resolved and connectivity with our platform is performing as expected.Nov 14, 11:55 ESTIdentified - Sage Intacct is currently experiencing a...
View ArticlePayment Funding Delay
Nov 16, 11:49 ESTResolved - Thank you for your patience. We have confirmed that funding has posted for all impacted clients. If you have any questions, please reach out to our Customer Care team at...
View ArticleDuplicate Settlement Batch (TPro3 Payment Gateway)
Nov 30, 18:18 ESTUpdate - Our technical team has developed a remediation plan to reverse this duplicate batch of transactions. Based on the response from TSYS, here’s what you need to know. 1....
View ArticleTPro3 Payment Gateway Maintenance
Nov 29, 02:30 ESTCompleted - The scheduled maintenance has been completed.Nov 28, 22:30 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 15,...
View ArticleeSolutions for NetSuite (Solupay eSolutions) Maintenance
THIS IS A SCHEDULED EVENT Dec 4, 07:00 - 08:00 ESTDec 1, 16:34 ESTScheduled - Our Engineering Team will be migrating our Versapay eSolutions for NetSuite (formerly Solupay eSolutions) solution to a new...
View ArticlePayment Import Failures from MRI to Collaborative AR
Dec 6, 18:11 ESTResolved - The issue has been resolved. Our technical team has confirmed that MRI payment transactions are appearing as expected in Collaborative AR. We apologize for any inconvenience...
View ArticleCollaborative AR Service Outage
Dec 8, 09:58 ESTResolved - This incident has been resolved and service has been restored. We apologize for any inconvenience.Dec 8, 09:20 ESTUpdate - Our technical teams are continuing to work to...
View ArticleConnectivity Issues with Sage Intacct
Dec 11, 15:42 ESTResolved - Sage reported an issue earlier today that was preventing US customers from creating api integrations, which impacted some of our clients. Sage has now resolved the issue and...
View ArticleSage Intacct Intermittent Invoice Errors
Dec 14, 15:28 ESTUpdate - Our technical teams are continuing to actively work this issue. We'll provide an update as soon as more information become available.Dec 13, 12:13 ESTUpdate - Our technical...
View ArticlePayPort EFT Funding Delay
Dec 15, 12:36 ESTResolved - The PayPort EFT Funding Delay issue has been resolved. Services should be operating as expected. We apologize for any inconvenience this has caused. If you have any...
View ArticleOne-time Passcode Notifications Issues
Dec 15, 13:17 ESTResolved - The One-time Passcode Notifications issue has been resolved. Users should no longer receive email notifications if they have not attempted to log in. We apologize for any...
View ArticleTPro3 Payment Gateway Funding Delay
Dec 21, 15:45 ESTInvestigating - Our platform encountered an issue when attempting to send the settlement batch to TSYS, which led to a delay in funding. We expect impacted clients to receive their...
View ArticleCash Application Slow Response
Dec 22, 11:16 ESTUpdate - Our teams have taken remedial action to triage the issue. The issue continues to be investigated.Dec 22, 11:06 ESTInvestigating - We are receiving reports of slow responses...
View ArticleBridgePay Service Issue with PAX Terminals
Dec 26, 16:44 ESTResolved - This incident has been resolved.Dec 26, 15:22 ESTMonitoring - For our clients using PAX terminal devices, our partner BridgePay has reported an issue with their PayGuardian...
View ArticleConnectivity Issues with Oracle NetSuite
Jan 30, 12:16 ESTResolved - NetSuite has resolved the issue affecting the NetSuite Service in US Ashburn.Jan 30, 11:35 ESTUpdate - NetSuite is applying a fix to mitigate the issue affecting the...
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