Dec 6, 18:11 EST
Resolved - The issue has been resolved.
Our technical team has confirmed that MRI payment transactions are appearing as expected in Collaborative AR.
We apologize for any inconvenience this has caused.
If you have any questions, please contact our Customer Care team at 866-999-8729, Monday- Friday, 8:00 am to 11:00 pm EST, or visit our Support Contact Us page.
Dec 6, 15:05 EST
Update - We are anticipating a resolution to this issue by 6 pm EST.
Dec 6, 12:57 EST
Identified - We have received reports from some clients of payment import failures from MRI through to Collaborative AR. The impact is that suppliers and their customers won’t see payments made in MRI reflected within Collaborative AR.
Our team has identified the issue and is actively working on deploying a fix. We will provide another update today as soon as more information is available.
We apologize for any inconvenience this may cause.
