Aug 19, 16:36 EDT
Identified - We have identified the root cause of the login issues affecting users attempting to log in. Our team is actively working on a solution to resolve this issue.
We appreciate your patience and will provide further updates as we make progress toward a fix.
Aug 15, 20:35 EDT
Investigating - We are currently investigating an issue that is preventing some users from successfully logging into the Collaborative AR Supplier and Customer Portals when using one-time codes sent via email.
This issue affects users attempting to log in from a new device or network. Our team is actively working on a fix.
In the meantime, users may need to request multiple codes and attempt to log in again. We apologize for the inconvenience and appreciate your patience as we work to resolve this as quickly as possible.