NetSuite Tokenization Issues with Clover Integration
Aug 7, 16:54 EDTResolved - This issue has been resolved, and tokenization is now working properly. Thank you for your patience while our teams addressed this issue. If you have any questions, please...
View ArticlePayPort EFT Funding Delay
Aug 7, 20:56 EDTResolved - We have confirmed that funding has been processed.Aug 7, 16:55 EDTMonitoring - We want to inform you that there will be a delay in funding from August 5th. We will provide...
View ArticleDelayed Customer Support Response Times
Aug 9, 18:39 EDTResolved - This incident has been resolved.Aug 5, 16:23 EDTMonitoring - Please be advised that our current customer support response times may be delayed due to current weather...
View ArticleCollaborative AR Login Issues with One-Time Codes
Aug 19, 16:36 EDTIdentified - We have identified the root cause of the login issues affecting users attempting to log in. Our team is actively working on a solution to resolve this issue. We appreciate...
View ArticlePotential verification failure when adding new credit cards
Aug 26, 21:19 EDTIdentified - We have identified an issue where E-commerce and some ERP Payments customers may experience card verification calls to fail when adding new cards. Our team is actively...
View ArticleInvestigating payment errors on Payport for accounts using Orbital
Sep 1, 11:14 EDTUpdate - We are currently waiting on Chase Orbital. We expect this to be resolved Tuesday.Aug 31, 14:24 EDTUpdate - We continue to work on this issue with Chase Orbital.Aug 30, 20:41...
View ArticleScheduled Maintenance for NetSuite Hosted Payment Pages
Sep 7, 01:00 EDTCompleted - The scheduled maintenance has been completed.Sep 6, 23:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 23, 17:54...
View ArticleCollaborative AR Infrastructure Upgrade
Sep 19, 22:01 EDTCompleted - The scheduled maintenance has been completed.Sep 19, 20:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 19,...
View ArticleTPro3 Payment Gateway Maintenance
Nov 29, 02:30 ESTCompleted - The scheduled maintenance has been completed.Nov 28, 22:30 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 15,...
View ArticleeSolutions for NetSuite (Solupay eSolutions) Maintenance
Dec 4, 08:01 ESTCompleted - The scheduled maintenance has been completed.Dec 4, 07:00 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 1, 16:34...
View ArticleScheduled Maintenance for C-AR (UAT)
Feb 25, 21:00 ESTCompleted - The scheduled maintenance has been completed.Feb 25, 20:00 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 22,...
View ArticleTPro3 Payment Gateway Disaster Recovery Test
Sep 23, 04:01 EDTCompleted - The scheduled maintenance has been completed.Sep 23, 00:01 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 18,...
View ArticleIdentified Potential Service Disruption for a Subset of ERP Payments for...
Oct 3, 19:42 EDTIdentified - We've determined that you may face a potential disruption to ERP Payments for Netsuite that may impact you. If your Netsuite sandbox environment inadvertently uses your...
View ArticleInvestigating Performance Issue with Cash Application (Formerly DadePay)
Oct 9, 09:23 EDTInvestigating - We’re experiencing a performance issue with Cash Application (Formerly DadePay). We'll provide an update as soon as more information becomes available.
View ArticleNetSuite Connector Issue
Oct 11, 13:32 EDTIdentified - We are continuing to investigate the issue affecting some NetSuite connector customers. This has been identified as a defect by NetSuite.NetSuite has assigned a critical...
View ArticleMajor platform service outage
Oct 18, 15:46 EDTResolved - This incident has been resolved.Oct 17, 12:57 EDTMonitoring - The issue that was affecting customers' transaction capabilities with our major payment processor platform has...
View ArticleCashApplication - Check Reading Delays
Oct 23, 16:17 EDTResolved - We have identified and resolved an issue with check amount reading within Cash Application, resulting in delays for checks submitted between 14:42 and 15:33 EDT. We have...
View ArticleACH Payment Processing Issue
Nov 5, 15:15 ESTResolved - Fiserv has taken remedial action.Nov 5, 13:33 ESTIdentified - We've been notified by our payment processing partners, Fiserv, of an intermittent issue affecting ACH...
View ArticleNetSuite Embedded Pay Now Page Issue
Nov 21, 13:04 ESTResolved - This incident has been resolved. We apologize for any inconvenience this has caused.Nov 21, 10:40 ESTUpdate - We are continuing to work to resolve this issue and will...
View ArticleVersapay Payment Gateway and Datacap Card Present Transaction Timeouts
Nov 22, 15:08 ESTResolved - This incident has been resolved.Nov 22, 14:32 ESTMonitoring - We have deployed a fix and are monitoring for recurrence of the issue. We will provide another update as soon...
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