Nov 16, 11:49 EST
Resolved - Thank you for your patience. We have confirmed that funding has posted for all impacted clients.
If you have any questions, please reach out to our Customer Care team at 1-866-999-8729, Monday–Friday, 8:00 a.m. to 11:00 p.m. EST.
Nov 15, 14:33 EST
Update - We have received confirmation from our payment partners, Infinicept and FIS, that all pending funding transactions will be settled today, November 15, 2023.
If you encounter any issues with your funds clearing, please reach out to our Customer Care team at 1-866-999-8729, Monday–Friday, 8:00 a.m. to 11:00 p.m. EST. We apologize for any inconvenience this may have caused.
Nov 14, 17:42 EST
Monitoring - We have been notified by Infinicept and FIS that fixes have been implemented and we are continuing to monitor the status.
The result is that clients with MIDs starting with 444 may see a delay in funding by one day. We apologize for any inconvenience this may cause.
We will provide another update once we have confirmation that funds have been received by all impacted clients.
Nov 14, 11:20 EST
Identified - We are in contact with Infinicept, who has identified the root issue and is working to resolve it. We'll provide additional updates as we continue to learn more from Infinicept.
Nov 14, 11:06 EST
Investigating - We have been notified by Infinicept, one of our payment partners, of a connectivity issue with FIS that is delaying funding for some merchants (only clients with MIDs starting with 444). We are working with them to resolve the issue and will provide an update as soon as more information becomes available.