Nov 30, 18:18 EST
Update - Our technical team has developed a remediation plan to reverse this duplicate batch of transactions.
Based on the response from TSYS, here’s what you need to know.
1. Mastercard, AMEX, and Discover transactions will be reversed tomorrow, Friday, December 1st, and funded on Saturday, December 2nd.
-If the transaction was a sale, the cardholder will be credited.
-If the transaction was a refund, the cardholder will be debited.
2. Most of the Visa transactions were rejected so many of these cardholders were not impacted. As our merchant, you may notice a debit to your account for the adjustment.
We will continue to provide additional updates as soon as more information becomes available.
Nov 30, 13:47 EST
Update - Our technical teams are continuing to actively work with our partner, TSYS, to resolve this issue. We apologize for the inconvenience this may cause.
Nov 29, 09:52 EST
Update - Our technical teams continue to work with our partner to resolve this issue.
Nov 28, 14:00 EST
Identified - We have identified an issue in which a duplicate settlement batch from September 19th, 2023 was inadvertently sent to approximately 50 clients processing payments through TSYS.
We are in touch with TSYS to determine how best to reverse this duplicate batch of transactions. Please do not start to reverse the transactions on your own as it may cause more duplicates. We will provide an update as soon as more information becomes available.
We apologize for any inconvenience this may cause.